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Our Policies




Ko Nang Yuan, Thailand

The Reservation Process

When you make a telephone, email, or web inquiry to Red Lantern Journeys, we will be open, honest, and forthright about what we can do for you. We will ask you information about where and when you want to travel, what types of activities, what types of accommodation, and your approximate budget. We will be happy to make recommendations and give you guidance for what to consider in planning your trip.

 

To Book a Trip

For custom itineraries, a $500 per person non-refundable deposit must be paid by check, credit card, or bank wire transfer along with a signed reservation form. Upon receipt, we will initiate the reservations and inform you when all hotels, tours, and transportation have been confirmed. The balance of your payment will be due at least 75 days prior to departure. If departure is less than 75 days, we will ask for the non-refundable deposit to initiate the reservations; then upon confirmation of services, the balance will be due immediately. Approximately 4 weeks prior to your departure, we will send you a final confirmation package containing your itinerary and detailed information on the logistics of your trip.

 

Group tours with fixed departure dates may have different booking and payment policies. Please check the itinerary on this web site for it's specific policy.

 

Note that for flights to/from Bhutan and to/from Lhasa from Kathmandu, airfare is due at the time of booking in addition to the deposit.

 

Cancellation/Refund Policies

- Cancel more than 60 days prior to departure - forfeit your deposit.

- Cancel between 30 and 60 days prior to departure - forfeit 50% of the tour cost.

- Cancel less than 30 days prior to departure - NO REFUND of tour cost.

- Cancellations must be made in writing and sent via mail, fax, or email to Red Lantern Journeys.

- Refunds will be processed within 30 days of receipt of your written request.

- No refunds are available for unused services or tours during your trip.

 

Payments

Deposits and final payments may be made by check, credit card, or bank wire transfer. Credit cards accepted include Visa, Mastercard, American Express, and Discover. For a bank wire transfer, contact us for our account details.

 

Trip Insurance

Travel insurance is highly recommended to protect you from unanticipated events such as transportation delays, lost or stolen luggage, terrorism, natural disasters, medical emergencies, etc. We are authorized agents of Travelex Insurance and would be happy to provide you with a quote.

 

Proof of trip insurance is required for treks in Bhutan, Nepal, or Tibet.

My Travel Wallet

Need local currency before your trip ? It is easy. Get it online with My Travel Wallet by Travelex. My Travel Wallet offers competitive foreign exchange rates and no commission fees on currency or travelers cheques. Overnight and 2-day delivery are available and 2-day shipping on orders over $500 is FREE. Orders can be placed online 24 hours a day and payment can be made via debit or credit cards. Click here to order.

 

Privacy Policy

Your information will be used to provide you with requested services or information. We do not disclose your information without your consent to third parties, except to facilitate the request, to act on your behalf or request, or as legally required. We do not sell our client's personal information, period. Occasionally, we may send you information to keep you updated about our own products and services.

 

 



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